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SAP Knowledge Base Article - PreviewSymptom
User booked a hotel reservation in Concur via a Direct Connect provider (i.e. Booking.com, HRS, RoomIt, AmexHotelHub, etc.) The user receives and error message and/or the hotel reservation does not appear on the Concur itinerary. The user assumes no reservation was made, but later receives a no-show charge from the hotel
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Environment
Travel > Direct Connect
Product
Concur Travel all versions
Keywords
User was charged a no show fee from a hotel that was not on their travel itinerary , KBA , CON-MOB-TRV-HTL , Hotel , Problem
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