SAP Knowledge Base Article - Preview

3813330 - How Can Users with Hyphenated or Apostrophized Last Names Resolve Issues with Hilton Bookings?

Symptom

Why are users with a Hilton rewards membership experiencing issues with their hyphenated last names not being fully recognized by Hilton, affecting check-in and the accrual of points?


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Users with a hyphen or apostrophe in last names do not receive Last Names Resolve Issues with Hilton Bookings? , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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