Symptom
Why are users with a Hilton rewards membership experiencing issues with their hyphenated last names not being fully recognized by Hilton, affecting check-in and the accrual of points?
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Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
Users with a hyphen or apostrophe in last names do not receive Last Names Resolve Issues with Hilton Bookings? , KBA , CON-MOB-TRV-HTL , Hotel , Problem
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