SAP Knowledge Base Article - Preview

3813419 - Why is the Chat defaulting to Standard or Professional?

Symptom

When I, as an Authorized Support Contact (ASC) opens a Support Chat, the chat defaults to the wrong SAP Concur edition (Standard vs. Professional). Why is this?


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Environment

Expense > Ancillary Expense

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

When the ASC opens chat, the chat is defaulting to the wrong SAP Concur edition (Standard vs Professional). , KBA , CON-CA-ADM , Administration , Problem

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