SAP Knowledge Base Article - Preview

3813476 - Why does Concur show a flight option with a price while in fact the flight is not available?

Symptom

A user was looking for a flight from point A to point B with 'Search by Price'. In the results, there was a flight option with a price. However, every time when attempting to book it, there was an error message. The user contacted the travel agency who confirmed that the flight was not available. Why does Concur offer it?


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Environment

GDS Shop & Book > Amadeus > Air

Product

Concur Travel all versions

Keywords

A user sees a priced flight option but when trying to book it, there is always an error. The TMC confirmed that the flight is not available. Why does Concur show it? , KBA , CON-SRV-TRV-ADM-AMA , Test Amadeus , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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