SAP Knowledge Base Article - Preview

3813494 - Why Resort or Destination Fees are not Showing in Hotel Rate/Cancellation Policy for Concur?

Symptom

When I booked my hotel via Concur, there was not a mention of a resort or destination fee in the hotel rate policy, but I was charged one when I checked out of the hotel.  I can see a mention of a destination fee when I go to the hotel website. 
Why is it not showing in Concur?

From the Rules and Cancellation Policy link in the hotel search page:
Rules and Cancellation Policy pop up when clicked on the rules and cancellation policy link in hotel search results


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Users are being charged a resort or destination fee by the hotel but they do not show up in the Hotel Rate Cancellation policy , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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