Symptom
When I booked my hotel via Concur, there was not a mention of a resort or destination fee in the hotel rate policy, but I was charged one when I checked out of the hotel. I can see a mention of a destination fee when I go to the hotel website.
Why is it not showing in Concur?
From the Rules and Cancellation Policy link in the hotel search page:
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Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
Users are being charged a resort or destination fee by the hotel but they do not show up in the Hotel Rate Cancellation policy , KBA , CON-MOB-TRV-HTL , Hotel , Problem
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