SAP Knowledge Base Article - Preview

3813510 - Why am I getting the message, "We were unable to login to your account. Please contact your administrator for assistance."?

Symptom

When entering a login and password, users receive an error message that they are unable to log into their account and to contact their administrator for assistance. This also happens when users click on the link provided by SAP Concur to reset their password.


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Environment

Profile>Concur User Profile Expense

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

KBA , CON-CA-ADM-USR , User Administration , Problem

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