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3813522 - Why did I receive a TripIt Pro alert for a United Airline refund?

Symptom

User received a TripIt Pro alert regarding an upcoming trip that may be eligible for a refund. Email directs user to reach out to travel agency. Agency is not familiar with this email and would like to understand what it is.
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Environment

Travel>TripLink/TripIt Pro - Travel

Product

Concur TripLink all versions ; TripIt all versions

Keywords

User received a TripIt Pro alert email that directs them to reach out to their travel agency for an airline refund. Agency is not familiar with this alert and wants to understand this email further. , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem

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