3813585 - Why is the PNR placed on Queue 9 or Queue 5 when it is not set up in the Queue Set?

Why are there PNRs on Queue 9 when it's not listed as a designated queue in the Queue Sets?

Why is a PNR placed on a queue by Concur when the queue is not a designated queue in our queue set?

Trips are place on queue 9 when this is not set up within the queue set in the agency configuration Trips placed on queue that is not a designated queue in the configuration , KBA , CON-SRV-TRV-ADM-FIN , Finishing Template Editor , CON-SRV-TRV-SBR , TwsSabre Test , Problem