Symptom
When the user is trying to reset their password by clicking the "forgot password" link, why do they get the following message 'You can't request a reset password e-mail because your account is inactive. Please contact your program administrator at your company if you any questions'?
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Environment
Product
Keywords
User is trying to reset password by click forgot password link and they get the following message 'You can't request a reset password e-mail because your account is inactive. Please contact your program administrator at your company if you any questions' , KBA , CON-CA-ADM-USR , User Administration , Problem
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