SAP Knowledge Base Article - Preview

3813934 - Why I have received 'You can't request a reset password e-mail because your account is inactive' when try to reset password?

Symptom

When the user is trying to reset their password by clicking the "forgot password" link, why do they get the following message 'You can't request a reset password e-mail because your account is inactive. Please contact your program administrator at your company if you any questions'?
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Environment

Concur Expense

Product

Concur Expense all versions

Keywords

User is trying to reset password by click forgot password link and they get the following message 'You can't request a reset password e-mail because your account is inactive. Please contact your program administrator at your company if you any questions' , KBA , CON-CA-ADM-USR , User Administration , Problem

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