SAP Knowledge Base Article - Preview

3814017 - Why did the report go to the same approver after their approval expired?

Symptom

The report approval expired, which triggered a new step. However, the same previous approver was assigned to this step. The Workflow is set up to send the report to the approver’s manager when an approval expires. Why did that happen?

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Environment

Expense > Workflow

Product

Concur Expense all versions

Keywords

KBA , CON-EXP-ADM-WFL-WL , Workflow , Problem

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