SAP Knowledge Base Article - Preview

3814130 - New Concur Travel – Why Users See Multiple Vendor Locations for the same Car vendor?

Symptom

Users have reported seeing multiple drop-off locations returned in Concur Travel when booking a rental car, even when selecting the same car type and rate. These results may appear repetitive or confusing, as several options display identical vehicle categories and pricing but are associated with different addresses .

The issue is most noticeable during searches for off-airport rental locations, where a single search returns numerous similar options.



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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When users search for off-airport car rental locations in Concur Travel, the system may return multiple results from various vendors. , KBA , CON-CA , Cross Applications , Problem

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