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3814191 - Error in logs: "NO UNIQUE PROFILE FOUND"

Symptom

Scenario 1:

When booking a trip, the following error message appears right after hitting the Search button starting with:

"Sorry, something went wrong. We have encountered a problem with your travel profile..."

User-added image

Scenario 2:

When saving the Profile, a blue banner appears saying:

"Concur saved your profile to the database but was unable to save it to the reservation system. Please contact SAP Concur support and share the following correlation ID code: XXXXXXXXXXX And here is the request ID code for the error: XXXXXXXXXXX"

User-added image

In transaction logs one of the following errors is captured:

  • "NO UNIQUE PROFILE FOUND"
  • "PROFILE NAME IS AMBIGUOUS"


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

When I save the Traveler Profile or when I try to book a trip I see a generic error. In the transaction logs there is an error saying: "NO UNIQUE PROFILE FOUND" , KBA , CON-SRV-TRV-SBR , TwsSabre Test , CON-CA-USP , User Profile , Problem

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