SAP Knowledge Base Article - Preview

3814418 - Why are new users not receiving email notification when their profile has been created?

Symptom

We use the import tool to create employees, but when we have a new user starting, they are not aware of when the account is created so that they can start to use Concur. Is it possible for the import tool to send out an email for when a new account gets created?


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Environment

Expense > Jobs Import

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Email notification was not sent for new user profiles created by import, however user profiles created manually do receive email , KBA , CON-CA-USP-EMA , Email Addresses , Problem

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