3814563 - Where do we update the "FailedFaxEmailAddress" for Conferma

Our customer uses Conferma Virtual Payment for hotel bookings and their configuration on the Conferma side specifies that all failed communications should be sent to a designated email address. However, these failure notifications are being delivered to an incorrect email address. Conferma has confirmed that the correct address is configured on their end, indicating that the issue is occurring elsewhere in the communication path.

Conferma noted the following:
FaxInstruction DeploymentID="123456789" FaxType="Hotel" FaxNumberOption="DeclaredNumber" DeclaredNumber="9999999999" FailedFaxEmailAddress="EMAIL@COMPANY.COM" /></SendFaxRequest></SendFax></soap:Body></soap: Envelope>"

Where do we update the "FailedFaxEmailAddress"?

We cannot find where to update the FailedFaxEmailAddress for Conferma. , KBA , CON-TRV-ADM-USR-PRO , Profile , Problem