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SAP Knowledge Base Article - PreviewSymptom
One of our users has the Authorized Support Contact (ASC) role assigned to their profile, but unfortunately the user is unable to create a Support case due to Contact Support link missing.
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Environment
Expense > Concur Support Portal
Travel > Core Travel
Product
Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions
Keywords
User has Authorized Support Contact (ASC) role assigned to their profile in Concur, but the Contact Support link is missing for them when logged in to Concur. Can't see the contact support option in the sandbox / test entity , KBA , CON-CA-USP , User Profile , CON-CA-ADM-AUA , Authentication Admin , Problem
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