SAP Knowledge Base Article - Preview

3814867 - Error in logs: "18|Presentation|Serializing/Deserializing error: [type = DataElement] [name = placeOfIssue] [Error = Invalid length for data element]"

Symptom

When I save the Traveler Profile I see a generic error starting with
"Concur saved your profile to the database but was unable to save it to the reservation system. Please contact SAP Concur and share the following Correlation ID code: XXXXX And here is the request ID code for the error:XXXXX"

save profile error with request id.png

In GDS logs the following error can be found:

"18|Presentation|Serializing/Deserializing error: [type = DataElement] [name = placeOfIssue] [Error = Invalid length for data element]"

 


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

When I save the Traveler Profile I see a generic error. In the transaction logs there is an error saying: "18|Presentation|Serializing/Deserializing error: [type = DataElement] [name = placeOfIssue] [Error = Invalid length for data element]" , KBA , CON-CA-USP , User Profile , Problem

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