3814890 - Why Finishing remark with Trip Custom Field element appears without hyphen in PNR?

Normal (non‑raw) values in TripCustomFields are processed using a TermFix pre‑filter.

This filter allows only the following characters:

• Uppercase letters (A–Z)

• Digits (0–9)

• Hyphen (-)

• Forward slash (/)

• Period (.)

• Apostrophe (')

• Space

   

 If a value contains unsupported characters, those characters are automatically removed before the value is written to the PNR. Sometimes it might be a non-breaking hyphen instead of a standard ASCII hyphen.
Although visually similar, the non‑breaking hyphen is a different Unicode character and is not included in the allowed set. As a result, the TermFix filter removed it.

This behavior explains why:

• Bookers see a hyphen in the booking flow
• The PNR contains no hyphen
• The TMC only sees what is stored in the PNR

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When Trip Custom Field element contains special characters like hyphen, it doesn't appear in the Finishing remark for some reason , KBA , CON-SRV-TRV-ADM-FIN , Finishing Template Editor , Problem