SAP Knowledge Base Article - Preview

3814905 - Login Error: "User name or password is invalid. Please try again. Passwords are case sensitive."

Symptom

A user is getting the error "Username or password is invalid. Please try again. Passwords are case sensitive." We have reset their password, but the same error is still received:
 

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Environment

Expense > Login, Authentication

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

User is getting an error "User name or password is invalid. Please try again. Passwords are case sensitive." when logging into SAP Concur , KBA , CON-CA-ADM-AUA , Authentication Admin , Problem

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