3814944 - Why Is the Approver Required to Approve the Request Again Even When “Skip Approval Step if Approver Has Already Approved” Is Enabled?

We have enabled the “Skip Approval Step if Approver Has Already Approved” setting in the workflow general configuration to prevent duplicate approvals.

However, we observed that even though the approver had already approved the request at an earlier stage, the same request was routed back to the approver’s queue again during a later step in the workflow. As a result, the approver was required to review and approve the request a second time.

We have enabled the “Skip Approval Step if Approver Has Already Approved” setting in the workflow general configuration. However, although the approver had previously approved the request, the request was routed to the same approver’s queue again for approval. , KBA , CON-CA-ADM , Administration , Problem