3814959 - New Concur Travel - Why is a seat shown as unavailable in Concur when it is available in the GDS?

Seat availability in Concur Travel is based on both the airline’s availability status and additional seat characteristics returned by the airline through the GDS.
 

While a seat may be technically marked as “available” in Sabre for example, airlines often attach additional indicators that define whether a seat can actually be selected by a traveler. These indicators are used to enforce airline seating rules, such as reserving certain seats for specific passenger types or operational purposes.
 

Bulkhead seats are particularly sensitive to these rules, as they are often reserved or restricted.

This article explains why certain seats marked as available in the GDS may appear as unavailable in Concur Travel. It focuses on bulkhead seats and how additional seat characteristics can influence seat selection. Users will learn why this behavior occurs and what conditions cause bulkhead seats to be restricted in the seat map. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA , Cross Applications , Problem