3815011 - Error Code: 23 / Error Description: Invalid Contact at login to Concur Support Portal

Symptom

When I access the Concur Support Portal I receiving this error: Why is this happening and how can we get this fixed?
INFORMATION
We apologize, an error has occurred while processing your request. Please try again later.

User-added image
Note: The URL shows: sapconcur.my.salesforce-sites.com/scpublic/SSOError?ErrorCode=23&ErrorDescription = lnvalid+contact.

Environment

Expense > Concur Support Portal

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

User with USD activated or an ASC is unable to login to Concur Support Portal and is receiving an error with "Error Code: 23 / Error Description: Invalid Contact" upon clicking on the Support link. , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem

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