SAP Knowledge Base Article - Preview

3815076 - Error on Employee Import: "An employee fails to resolve to a valid ReportingHierarchyService configuration hierarchy node: emp_id = XXXXXX."

Symptom

On our employee import file a user received the following error: "An employee fails to resolve to a valid ReportingHierarchyService configuration hierarchy node: emp_id = XXXXXX.<br/><br/><strong>Segment." Could you please help me to review this error message and assist me in correcting it?  


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Environment

Expense > Jobs Import

Product

Concur Expense all versions

Keywords

I am receiving an error on the employee import: "An employee fails to resolve to a valid ReportingHierarchyService configuration hierarchy node: emp_id = XXXXXX. Segment Values:{Segment1=XXX, Segment2=YYY, Segment3=ZZZ}. Expense report hierarchy is not updated in employees' profiles. Employees are not able to submit a report using the correct reporting hierarchy." , KBA , CON-CA-ADM , Administration , Problem

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