SAP Knowledge Base Article - Preview

3815204 - New Concur Travel: "Error Code: hl-750348"

Symptom

When booking a hotel, the following error is displayed at the Review and Book page:

We are unable to complete your booking at this time. Please wait and try again later.

Error Code: hl-750348
Correlation ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx


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If your company still uses Legacy  Concur travel, the error message displayed is:

User-added image


The following error is captured in GDS logs returned from Sabre GDS:

"Traveler's name and/or Travel agency's address is required to be present in the Sabre session prior to calling EnhancedHotelBookRQ. Use PassengerDetailsRQ to add the missing data"



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Environment

Travel >Profile

Product

Concur Travel all versions

Keywords

I am getting "Error Code: hl-750348" message when booking a hotel. How can I fix it? , KBA , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , CON-SRV-TRV-SBR , TwsSabre Test , Problem

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