SAP Knowledge Base Article - Preview

3815212 - Why did my frequent guest number not get applied when booking in Concur through a hotel direct connect partner?

Symptom

I booked a booking.com hotel reservation in Concur and my frequent guest number did not get applied.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Users with frequent guest numbers may not get applied depending on if the hotel direct connect provider supports loyalty programs. , KBA , CON-CA-ADM , Administration , Problem

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