3815246 - Why is the tax form not visible in the expense entry?

When creating a new expense, the user is unable to see the VAT Rate field which should come from the tax form. Usually we would expect this field at the bottom of the expense entry but as it is not visible, the appropriate value cannot be selected. 

Below an example where this field is visible:

One of our employees cannot see the VAT Rate field from the tax form in the expense entry , KBA , CON-EXP-ADM-TAX , Tax Administration , CON-EXP-ADM-FOF , Forms and Fields , Problem