SAP Knowledge Base Article - Preview

3815265 - Why can't I submit a support case in the SAP Concur Support Portal?

Symptom

I attempted to submit a support case through the SAP Concur Support Portal, but the case failed to create and/or the system froze during the creation process with an error:

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Environment

Expense > Concur Support Portal

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

Support case fails to submit or freezes during creation in the SAP Concur Support Portal. , KBA , CON-EXP-EXP , Expenses , CON-CA-ADM , Administration , Problem

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