3815304 - Error: “Your account is locked because there were too many failed login attempts. Your account will unlock after 24 hours of inactivity.”

Symptom

Why is a user receiving the following error message when trying to log into their Concur account?:
'Your account is locked because there were too many failed login attempts. Your account will unlock after 24 hours of inactivity'

Environment

Expense > Login, Authentication

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

Error received: “Your account is locked because there were too many failed login attempts. Your account will unlock after 24 hours of inactivity.” , KBA , CON-CA-ADM-AUA-BPR , Bulk Password Reset , CON-EXP-EXP , Expenses , Problem

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