SAP Knowledge Base Article - Preview

3815411 - Error in logs:"CUSTOMER DOES NOT MEET RESIDENCY RESTRICTIONS" when booking a Hertz car

Symptom

When I attempted to book a Hertz car, the following error message was displayed:"The rental car company is unable to confirm your booking of this rate. Please try again."

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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When booking a Hertz rental car, users may encounter a booking failure due to a mismatch between the selected car rate and the applicable discount and/or direct bill number. The error is returned by Hertz/GDS and requires validation of the rate eligibility with the travel agency or Hertz. , KBA , CON-CA , Cross Applications , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , CON-SRV-TRV-ADM-IDH , Import Hotel Discounts , Problem

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