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SAP Knowledge Base Article - PreviewSymptom
When a trip contains a rail segment along with a hotel, car, or air segment, and the user cancels only the rail segment in Concur, the passive segment in the PNR remains active and is not canceled as expected.
When a trip contains a rail segment along with a hotel, car, or air segment, and the user cancels the entire trip in Concur, the passive segment is canceled as expected.
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Environment
Travel > Travel Direct
Product
Concur Travel all versions
Keywords
The reservation with rail passive segment in GDS was successfully canceled in Concur but it was not canceled in GDS. , KBA , CON-SRV-TRV-RAL , Rail , CON-CA , Cross Applications , Problem
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