SAP Knowledge Base Article - Preview

3815557 - How do I check why the Payment Demand status changed from Accepted to Declined?

Symptom

Admin is unable to finish payment for an expense report and is getting the following error message in the Audit Trail of that report: "Payment demand status changed from Accepted to Declined for Cash Payment Demand XYZ. This Payment Demand has been deleted and will be replaced by a new Cash Payment Demand." or "Payment demand status changed from Accepted to Declined for Cash Payment Demand XYZ. This Payment Demand has been deleted and will be replaced by a new Card Payment Demand."

User-added image

new Card Payment Demand


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Environment

TS-C Payment Services > Global Pay

Product

Concur Expense all versions

Keywords

Report audit trail says: "Payment demand status changed from Accepted to Declined for Cash Payment Demand XYZ. This Payment Demand has been deleted and will be replaced by a new Cash Payment Demand." , KBA , CON-CA-TLS-IEM-JOB , Scheduled Jobs , CON-EXP-ADM-MOP , Monitor Payees , Problem

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