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SAP Knowledge Base Article - PreviewSymptom
Our user is booking a flight and a generic error appears:
"We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation".
In GDS logs the following error can be found:
"NAME DOES NOT MATCH FREQUENT TRAVELER NUMBER OWNER"
Read more...
Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
Error occurred on the final page of the booking. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA , Cross Applications , CON-TRV-ADM-USR-PRO , Profile , Problem
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