SAP Knowledge Base Article - Preview

3815625 - Why am I getting charged for a hotel that wasn't booked?

Symptom

I was looking at hotel availability and I hit the reserve button but never finished my booking, now I am being charged for a hotel reservation that I did not make


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Environment

Travel > Hotel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Traveler is getting charged for a hotel they say wasn't booked , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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