SAP Knowledge Base Article - Preview

3815643 - Why is the On Hold trip status not updating after Agent Claimed remark added to the PNR?

Symptom

Agent claimed a PNR and issued ticket while booking was on hold.  Why is the status not updating after being sent to the reporting queue.


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Environment

Travel > Reporting - Travel

Product

Concur Travel all versions

Keywords

Agent claimed a PNR and issued ticket while booking was on hold. Why is the status not updating , KBA , CON-SRV-TRV-SUP-PAC , PNR Acquisition , Problem

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