SAP Knowledge Base Article - Preview

3815690 - Error in logs: "HotelRes Error__321 PhoneNumber - Expecting PhoneNumber at OTAHotelResRQ" when booking with Tripsource

Symptom

User was trying to book a hotel room via Tripsource and received an error "We're sorry... We encountered an issue that prevented us from completing your request" at the end.

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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Tripsource booking ends up with an error message "We encountered an issue that prevented us from completing your request." , KBA , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , Problem

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