SAP Knowledge Base Article - Preview

3815693 - Error: “Unknown error trying to store fare” when reserving multisegment itinerary

Symptom

The user has selected multi segment itinerary in SAP Concur and at the end of the booking process received an error bellow. The TA is linked with GDS Sabre. 

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The error in the logs: "unknown error trying to store the fare"
The error also contained another detailed error line description as part of the _AirSellReq_-(UE)_resp:
<FREE_TEXT_LINE>Error allocating SDS message: GDS_MDR_ID_INVALID_LENGTH</FREE_TEXT_LINE>


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

The user selected multi segment trip and on the Review and Reserve page received an error: “Unknown error trying to store fare”. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA , Cross Applications , CON-CA-ADM , Administration , CON-SRV-TRV-ADM-IDH , Import Hotel Discounts , Problem

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