SAP Knowledge Base Article - Preview

3815711 - Getting the Most (GTM) from SAP Concur Support

Symptom

The Getting the Most from SAP Concur Customer Support (GTM) guide educates Authorized Support Contacts (ASCs) on how to best utilize SAP Concur Support. It provides information on the following topics:

  •  AUTHORIZED SUPPORT CONTACT MANAGEMENT
  •  ONBOARDING TO SUPPORT
  • STANDARD EDITION
    •   ASC Permission - Permissions
  •  PROFESSIONAL EDITION
    •   ASC Permission - User Administration
    •   ASC Permission - Permission Administrator
  •   SAP CONCUR SUPPORT PORTAL
    •   Trusted Site Settings
    •   SAP Concur Support Portal At A Glance
    •   My Profile Options and Preferences
    •   Language Option
  •   REQUEST SUPPORT
    •   Customer Responsibility
    •   USD Case Handling
    •   Customer Response Levels
    •   Urgency 1 Cases
    •   Mission Critical Support
    •   24/7 Chat and Phone Support
    •   Chat with Support
    •   Phone Support
    •   Co-browse
    •   Global Support Phone Numbers
  •   ESCALATION PROCESS
    •   Cases
    •   Product and Technology
  •   P1 AND P2 INCIDENTS
    •   Incident Publication Criteria
    •   SAP Concur Open
    •   Localization
    •   Service Status Dashboard Legend
    •   Message Types
    •   SAP Personalized Concur Open
    •   P1 Incidents
    •   P2 Incidents (Including Travel P2)
    •   Localization
    •   Log in to SAP Personalized Concur Open
    •   Subscribe to Notifications
  •   DOCUMENTATION AND RESOURCES


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Environment

Expense > Concur Support Portal

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

Getting the Most (GTM) from SAP Concur Support , KBA , CON-CA-ADM , Administration , Problem

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