SAP Knowledge Base Article - Preview

3815719 - Error in logs: "UA NBR MUST BE 6-11 DIGITS/NOT ENT"

Symptom

While searching for any travel (flight/hotel/car), I keep receiving the below error message after clicking Search:

User-added image

In GDS logs, the following error is captured:

"UA NBR MUST BE 6-11 DIGITS/NOT ENT/MP*[...]"


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Users receiving error when booking trips. The error message says "We have encountered a problem with your travel profile. Please contact your travel agent for immediate booking and contact your company admin or help desk for support". , KBA , CON-CA-ADM-USR , User Administration , Problem

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