SAP Knowledge Base Article - Preview

3815791 - Why the user's name/surname cannot be updated from Portrait?

Symptom


Whenever I update users` details in Portrait, the changes are coming to Concur except the Name/Surname. This causes a lot of issues for the client as the name/surname mismatch has influence on each trip when they are booking via SAP Concur.


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Name/Surname updates from Portrait are not syncing to Concur, causing booking issues due to traveler name mismatches. , KBA , CON-CA-ADM , Administration , Problem

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