Symptom
When reviewing a reservation, some remarks configured in the Finishing Template may be missing, or the expected finishing process may not have completed successfully.
Reviewing the finalization logs may show a silent finishing error that occurred while attempting to add a remark to the PNR. Although the reservation can continue through the booking process successfully, the error may prevent certain finishing remarks or related finishing actions from being written to the PNR.
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Environment
Product
Keywords
Finishing remarks may be missing from a reservation when the host returns an "INVALID FORM OF PAYMENT" error while attempting to add the remark , KBA , CON-SRV-TRV-ADM-FIN , Finishing Template Editor , CON-SRV-TRV-ADM-TTE , Travel Templates , Problem
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