SAP Knowledge Base Article - Preview

3816023 - Why is chat support currently unavailable?

Symptom

I need to chat with Support, but the corresponding link under Help is greyed out and the message says: "No agents available for chat". The chat feature in the Support Portal is also unavailable with the following statement: "Chat support is currently unavailable. Please check back in a few minutes."
 

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Environment

All Products > Concur Support Portal

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

Live chat for administrators not available. , KBA , CON-CA-ADM , Administration , Problem

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