SAP Knowledge Base Article - Preview

3816039 - Error in logs: "Invalid format of AccountHolder" when booking a flight

Symptom

I am trying to book a flight, but the booking fails with error "ar-40212".

The following error message is displayed:
KB.png


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

This article explains why a flight booking fails with error "ar-40212" when the name stored in the traveler profile exceeds the maximum length accepted by the airline. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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