3816119 - Why I am getting an error while opening a user profile from User Administration?

Symptom

I am trying to update a profile. When I go to User Administration and click on on the employee's name to open the profile, I get an Error 500 message. How can I access the profile?

Environment

Expense > Travel Data Integration with Expense

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Admin is getting an error while trying to click the User name from User administration to open to profile and update. , KBA , CON-TRV-ADM-USR-PRO , Profile , Problem

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