SAP Knowledge Base Article - Preview

3816152 - Why wasn't the SAP Concur cancellation email sent when booking was cancelled in GDS by Vendor or agent?

Symptom

I have a booking in SAP Concur and they were cancelled by airline. If the booking is cancelled on the GDS side, should SAP Concur advise the user about the cancellation via email?


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Environment

Travel > General

Product

Concur Travel all versions

Keywords

Notifications for bookings cancelled offline by agency or vendor. , KBA , CON-CA-ADM , Administration , Problem

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