SAP Knowledge Base Article - Preview

3816432 - Why is airfare displayed in the fare matrix not matching the search results?

Symptom

I am searching for flights from London Heathrow (LHR) to JFK.  SAP Concur is returning flight results in the matrix that are not showing in the search results list.  Or, if the flights are showing the fare is different. Why is that?


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

The airfare displayed in the fare matrix is much lower or flights that are in the matrix are not showing in the search results. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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