3816454 - Why can we not view any vendors in the verification step of our capture process?

• We have recently created a new invoice capture email address and alias.
• All of our existing and newly added vendors have been added to capture.
• However, we are still unable to select any vendor in the verification step for batches sent to our new capture address.

None of our vendors are available for selection in capture and thus we cannot process the batch to create a payment request. , KBA , CON-CA-ADM , Administration , Problem