SAP Knowledge Base Article - Preview

3816515 - Why does seat map in Review and Reserve Page for Comfort Plus fare on DL show rows with Economy seating but when finalized shows correctly the Comfort Plus seats on Final Page?

Symptom

  • When users select Comfort Plus fare (W) on DL from SEA-AMS, the seat map pulled up in Review and Reserve page is showing Economy seats from row 15-43. This is different from the seat map displayed on the Final Page which is Comfort Plus seats from row 10-14. 
  • When users select Premium Economy fare (W), the seat map displayed on Review and Reserve page and Final page are for Comfort Plus fare seats from row 10-14. Comfort Plus fare and Premium Economy fares are the same.
Could you help me understand how this might get fixed so the traveler obtains the correct seating as this has led to several customer service complaints.


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When users select Comfort Plus fare (W) on DL from SEA-AMS, the seat map pulled up in Review and Reserve page is showing Economy seats from row 15-43. This is different from the seat map displayed on the Final Page which is Comfort Plus seats from row 10-14. , KBA , CON-CA , Cross Applications , CON-SRV-TRV-ADM-LAN , View Airlines , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , Problem

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