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SAP Knowledge Base Article - PreviewSymptom
Why did the user receive an error message?
- The user received the following error when attempting to cancel a trip in Concur: "We encountered an error when processing your request."
- Upon checking with the Travel Agency, the trip was actually successfully cancelled and voided
- The trip was showing active in Trip Library under record locator xxxxxx
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Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
Why did I receive an error when cancelling my trip in Concur when in reality it was cancelled and voided? Also the trip still shows as active in Concur Trip Library. , KBA , CON-CA , Cross Applications , Problem
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