3816529 - Why the system is not taking Credit Card charges while attaching Card transaction with ExpenseIt entries?

Symptom

One of the user has reported an issue that when attaching Card transaction with ExpenseIt entries, the system is showing Transaction amount captured by ExpenseIt instead of Transaction amount mentioned in Card Feed.

The ExpenseIt entries sometimes captured incorrect Transaction amount (due to various reasons) and the users went ahead and submitted Expenses with incorrect transaction amount. Please let me know how to fix this report so that the user will get remaining amount.

Environment

Expense > Mobile - Expense

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions ; Concur TripLink all versions ; ConcurGov all versions ; TripIt all versions

Keywords

One of the user has reported an issue that when attaching Card transaction with ExpenseIt entries, the system is showing Transaction amount captured by ExpenseIt instead of Transaction amount mentioned in Card Feed. The ExpenseIt entries sometimes captured incorrect Transaction amount (due to various reasons) and the users went ahead and submitted Expenses with incorrect transaction amount. Please let me know how to fix this report so that the user will get remaining amount. The expected behavior is the system should always consider Transaction details sent by the Bank. , KBA , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , Problem

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