3816655 - Why can't I access a user profile?

I need access to a terminated user profile so we can modify the login ID and email for a new user.
When we try to access the user profile we get an error.
How can this be fixed so we can use the login ID and email address?

Client wants to access a user profile to modify the login_ID and Email for reuse , KBA , CON-TRV-ADM-USR-PRO , Profile , CON-EXP-EXP , Expenses , CON-CA , Cross Applications , CON-CA-ADM-USR , User Administration , CON-REQ-REQ , Request , Problem