3816705 - TripLink and Ctrip Integration User Guide

Ctrip and Concur make the process of expensing business travel faster, easier, and more accurate for our mutual clients by connecting two industry leading platforms to create a streamlined travel and expense experience. The Ctrip Concur integration enables all Air and Hotel trips booked and managed by Ctrip to be populated automatically in Concur Request and Expense.
The Ctrip integration leverages the Request service to allow client companies to have visibility into their business travelers’ travel plans and costs. This integration includes the following major features:
• Company Level Linkage – This enables the connection of Ctrip and Concur accounts at the company level. Individual travelers do not need to complete any account connection steps.
• Ctrip Trips Appear in Concur Request via TripLink – This integration utilizes the Agency Proposal feature. Trips made in Ctrip are sent to Concur after booking. A request is created on behalf of a traveler with the Air and Hotel booking as request segments.
• Ctrip Trips Appear in Concur Available Expenses via TripLink –After the request is approved, the trips may show as an available expense. Clients using Pre-Expense Airfare will see air bookings in Available Expenses once ticketed. The ability to expense hotels will be available once the trip is complete.
NOTE:Please consult with your implementation consultant to enable or disable the Pre-Expense Airfare feature.
• Company Paid Segments – Company paid segments will be sent to Concur, allowing the client to use Expense and Intelligence to track and reconcile all itineraries.

Clients must have the following SAP Concur products to use Ctrip:
• TripLink
• Concur Expense (Professional Edition)
• Concur Request (Professional Edition)

USER GUIDE: Ctrip and Concur make the process of expensing business travel faster, easier, and more accurate for our mutual clients by connecting two industry leading platforms to create a streamlined travel and expense experience. The Ctrip Concur integration enables all Air and hotel trips booked and managed by Ctrip to be populated automatically in Concur Request and Expense. The Ctrip integration leverages the Request service to allow client companies to have visibility into their business travelers’ travel plans and costs. , KBA , CON-CA-ADM , Administration , Problem